RETURN & REFUND INFORMATION
Returns & Refunds Policy
At Qavelli, customer satisfaction is an important part of our service commitment. We aim to provide a clear, fair, and transparent return and refund experience.
This policy explains the requirements for returns, the return process, shipping responsibility, and refund processing time.
Return Period
Eligible products may be returned within:
Return requests submitted after this period may not be accepted.
Return Eligibility
To qualify for a return, products must meet the following conditions:
- The item must be unused.
- The item must remain in original condition.
- Original packaging, accessories, and included materials should be returned when applicable.
- The product must not have damage caused by improper use or handling.
Products that do not meet these requirements may not be eligible for return or refund.
How To Request A Return
To request a return, please contact our customer support team:
Email:
service@qavelli.com
Please provide:
- Order number
- Customer email address
- Reason for return
- Photos or supporting information if applicable
Our team will review your request and provide return instructions after approval.
Returns Address
Returns Address:
3rd Floor, Building A, Factory Building, Heyu Industrial Zone, Zancheng Community, Fuhai Street, Bao'an District, Shenzhen, China.
Return Shipping Responsibility
If the return is caused by the consumer, consumer should be responsible for the shipping fee. Thespecific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Damaged, Defective, Or Incorrect Items
If you receive a damaged, defective, incorrect, or materially different product, please contact us promptly after delivery.
Please provide your order information and relevant photos so our team can review the issue and provide an appropriate solution.
Refund Process
Once the returned product has been received and inspected, approved refunds will be processed through the original payment method.
Approved refunds will be issued within 5-10 business days after approval.
The actual time for funds to appear in your account may vary depending on your bank, card issuer, or payment provider processing time.
Refund Method
Refunds will be returned to the original payment method used during checkout.
Qavelli does not control the processing speed of banks or third-party payment providers after the refund has been issued.
Contact Us
For questions regarding returns or refunds, please contact:
Email:
service@qavelli.com
Website:
qavelli.com
Contact Phone Number:
+1 (989) 682-2410
Hotline Service Hours:
PDT 9AM-6PM