What is Qavelli?

Qavelli is an online lifestyle store operated by Hangzhou Qianxiang Technology Co., Ltd.

We focus on providing practical, stylish, and thoughtfully selected products designed to improve everyday living experiences.

Who operates Qavelli?

Qavelli is owned and operated by:

Hangzhou Qianxiang Technology Co., Ltd.

Business Owner:
Peng Chen

What products does Qavelli sell?

Qavelli provides carefully selected lifestyle products, including:

• Home and living products
• Household essentials
• Kitchen and organization solutions
• Daily convenience accessories
• Practical lifestyle items

Where does Qavelli sell products?

Qavelli serves customers in international markets, including North America, Europe, Australia, and other regions worldwide.

How long does shipping take?

Orders are usually processed within:

1-5 business days after payment confirmation.

Estimated delivery time:

10-20 business days after dispatch.

Delivery times may vary depending on destination, customs procedures, holidays, carrier conditions, and other external factors.

Will I receive tracking information?

Yes. Once your order has been shipped, tracking information will be sent to the email address provided during checkout.

If you need assistance with tracking, please contact:

service@qavelli.com

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible after purchase.

We will make reasonable efforts to assist before the order enters the shipping process.

Does Qavelli accept returns?

Yes. Eligible products may be returned within:

30 calendar days after delivery.

Products must meet the requirements described in our Returns & Refunds Policy.

How do I request a return?

To request a return, please contact:

service@qavelli.com

Please include:

• Order number
• Customer email address
• Return reason
• Supporting information when applicable

When will I receive my refund?

After the returned item has been received and inspected, approved refunds will be processed.

Refund processing time:

5-10 business days after approval.

The actual time for funds to appear in your account may vary depending on your bank or payment provider.

What payment methods are available?

Available payment methods will be displayed during checkout.

Payment options may include credit cards, debit cards, and other secure payment methods provided through third-party payment services.

Is my payment information secure?

Yes. Payments are processed through secure third-party payment providers.

Qavelli does not store complete payment card information on our own servers.

How can I contact Qavelli?

Customer Support Email:
service@qavelli.com

Contact Phone Number:
+1 (989) 682-2410

Hotline Service Hours:
PDT 9AM-6PM