PURCHASE AGREEMENT
Terms of Purchase
These Terms of Purchase explain the conditions that apply when customers purchase products through Qavelli.com.
By placing an order on our website, you acknowledge that you have reviewed and accepted these purchase terms.
1. Seller Information
Purchases completed through Qavelli.com are managed by:
Brand Name:
Qavelli
Legal Company Name:
Hangzhou Qianxiang Technology Co., Ltd.
Business Owner:
Peng Chen
Website:
qavelli.com
Hangzhou Qianxiang Technology Co., Ltd. operates the Qavelli website and manages customer purchase transactions.
2. Product Selection And Order Placement
Customers are responsible for reviewing product information before completing a purchase.
Before submitting an order, customers should confirm:
- Product details
- Selected quantity
- Shipping information
- Payment information
- Order total amount
By placing an order, customers confirm that all information provided is accurate and complete.
3. Order Confirmation
After completing checkout, customers will receive an order confirmation email containing purchase details.
Order confirmation indicates that we have received the order request. Final acceptance occurs after payment verification and fulfillment review.
Qavelli reserves the right to cancel or refuse orders in situations including:
- Payment authorization failure
- Incorrect customer information
- Suspected fraudulent activity
- Product availability issues
- Incorrect pricing information
4. Payment Terms
Payment must be successfully completed before an order enters the fulfillment process.
Payments are processed through secure third-party payment providers.
Qavelli does not store complete payment card information on its own systems.
5. Order Processing
After payment confirmation, orders are prepared according to our fulfillment process.
1-5 Business Days After Payment Confirmation
Processing includes order verification, product preparation, and packaging before shipment.
6. Shipping And Delivery
Shipping services are provided according to our Shipping Policy.
Estimated delivery time:
Customers are responsible for providing accurate delivery information during checkout.
7. Order Cancellation
If you need to cancel or modify an order, please contact our customer support team as soon as possible.
Cancellation requests received before order processing begins will be reviewed and handled when possible.
Once an order has entered shipment preparation or has been dispatched, cancellation may no longer be available.
8. Returns And Refunds
Returns, exchanges, and refunds are handled according to the Qavelli Returns & Refunds Policy.
Customers should review return requirements, return shipping responsibility, and refund processing timelines before submitting a request.
9. Customer Responsibilities
Customers agree to:
- Provide accurate personal information
- Provide a correct shipping address
- Review order details before payment
- Use products according to intended purposes
- Contact customer service with complete order information when assistance is required
10. Product Availability
Product availability may change due to inventory conditions, supplier updates, or market factors.
If an ordered product becomes unavailable, Qavelli will contact the customer regarding available solutions.
11. Contact Information
For questions regarding purchases, payments, or orders, please contact:
Qavelli
Legal Company Name:
Hangzhou Qianxiang Technology Co., Ltd.
Email:
service@qavelli.com
Contact Phone Number:
+1 (989) 682-2410
Hotline Service Hours:
PDT 9AM-6PM